How can we help?
Whether it's your subscription, a payment, an order, or how to get the most out of the Choralist Method โ we're here. Find quick answers below, or reach a real person any time.
Get in touch
Have a question we haven't answered here? Send it our way and a member of our team will get back to you, usually within one to two business days.
Contact usManage your account
Log in to update your plan, change your payment method, view receipts, or cancel a subscription โ all from your account settings.
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Subscriptions & billing
ChoirBaton Academy and Institute are available on monthly and annual plans, priced in U.S. dollars (USD). Subscriptions renew automatically until you cancel.
- Update your plan or payment method in account settings
- Receipts are emailed after each payment
- We'll email you before any price change takes effect
Cancelling
You can cancel any time from your account settings or by contacting us. Your access continues through the end of the period you've already paid for, and you won't be charged again.
Accessing your courses
Once you subscribe or purchase, your content unlocks in your account right away โ there's no waiting and no free trial period to track.
- Log in to find every course you have access to
- Your progress saves automatically
Orders from the Store
For digital items, delivery is instant โ by download or in your account. For physical items, see shipping and returns just below.
- Order confirmations are emailed at purchase
- Trouble with an order? Tell us and we'll sort it out
Refunds, cancellation & fulfillment
Cancellation
Cancel your subscription at any time, with no cancellation fee. When you cancel, your plan stops renewing and you keep access through the end of the billing period you've already paid for. After that, your paid access ends and no further charges are made.
Refunds
Because subscriptions and digital courses give you immediate access to content, payments โ including renewals and partial periods โ are generally non-refundable. That's our standard policy, and it's the same for digital Store products.
That said, we review every refund request fairly and in good faith. If you've been charged twice, hit a technical problem that blocked your access, were renewed unintentionally, or have another situation you'd like us to consider, contact us and we'll look at it individually and aim for a fair outcome. Approved refunds go back to your original payment method.
Shipping (physical Store items)
We ship physical items within the United States, and to select international destinations where available. Shipping methods, estimated delivery times, and rates are shown at checkout before you pay.
- Orders typically process within a few business days
- You'll receive tracking information by email once your order ships
- Delivery times are estimates and may vary with the carrier
Returns & exchanges (physical Store items)
If a physical item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we'll arrange a replacement or refund at no cost to you. For other returns, reach out and we'll let you know whether your item qualifies and how to send it back. Items should be unused and in their original condition where possible.
Promotions
Any discount, coupon, or limited-time offer comes with its own terms, which we'll show with the offer. Unless we say otherwise, promotional pricing applies to the stated cycle and renews at the standard rate. See our Terms of Service for the full detail.
Frequently asked
What currency are prices in?
All prices on ChoirBaton are in U.S. dollars (USD). Any applicable taxes are shown at checkout.
Is there a free trial?
No โ your paid subscription and full access begin the moment you join. You can cancel any time and keep access through the period you've paid for.
How do I get a receipt or invoice?
We email a receipt after every payment. You can also find your billing history in your account settings. Need something specific for your records? Just ask.
Will my subscription renew automatically?
Yes. Monthly and annual plans renew automatically until you cancel. We'll always email you before any price change takes effect.
How do I cancel?
Cancel from your account settings or contact us. There's no fee, and you keep access through the end of your current billing period.
Is my payment information safe?
Yes. Payments are processed securely by Stripe, our site uses HTTPS encryption, and our payment handling is designed to meet PCI DSS standards. We don't store your full card number on our own systems.
ChoirBaton uses HTTPS encryption across the site, and all payments are processed by Stripe in line with the Payment Card Industry Data Security Standards (PCI DSS). Your card details are handled securely by Stripe and are never stored in full on our systems. Read more in our Privacy Policy and Terms of Service.
